When voice isn't enough.

INdigital has the solution.



Text to 9-1-1 has arrived!

What is texTTY?

texTTY is a platform that allows the PSAP to 'add on' non-voice (SMS) to an existing phase II E9-1-1 call.

Why text-from-9-1-1?

Today’s population has grown accustomed to the smartphone and texting. According to the CTIA website, "326.4 million U.S. wireless subscribers were connected in December of 2012." This includes active devices such as smartphones, tablets, hotspots, etc. Out of those subscribers there were "171.3 billion monthly text messages."

Field proven technology and ease of use means quick results. texTTY gives you an easy to use workstation that meets all of your non-voice (text) needs. Start using Next Generation service in your agency and improve service for your community.

flatimage5

Public Awareness B 4 U TXT 911 VOICE is best


What you need to know


Can I send a text to 9-1-1?

  • The map at www.in911.net shows the coverage area for Indiana. It is updated often.

How do I text to 9-1-1?

  • Find the message or messaging icon or menu choice on your phone. Do not use a text app you downloaded. Select 'create a new text message'. Put 911 in the to: field. Put your emergency and your location in the message body. Do not attach or send pictures or videos. Keep your message short and do not use abbreviations. After you enter your text, press send.
  • The 911 center will reply within 20 seconds to one minute.
  • Continue your dialog with the 911 center, and follow their instructions.

When do I text to 9-1-1?

  • Make a voice call when you can. Text if you can't make a voice call, or if a voice call would put you in danger. Text-to-911 is not as fast as making a voice call. The 911 center may ask you to make a voice call if you don't know your location.

What else do I need to know?

  • Your phone must be able to send a text message. You can find out by texting a friend or family member to be certain.
  • Text-to-911 is not a priority service. It can be delayed. You can't send more than 160 characters.
  • If text-to-911 doesn't go through, you will get a 'bounce-back' message telling you to make a voice call to 911.

Where can I learn more about text-to-911?


About What texTTY has to offer


Benefits of texTTY


Operations benefits

  • Call takers have one easy to use web interface for all text messaging
  • Get text from all wireless carriers on one platform
  • Get 'one throat to choke' just a single vendor to take care of your text needs
  • No platform is easier to use
  • Having the control over outbound (text FROM 9-1-1) makes it easy to gain text experience in your PSAP
  • Text is a great tool for domestic disputes when voice isn't an option
  • Text isn't a distraction in a PSAP, it is another powerful tool and method of communication
  • Audible and visual alerts for new text segments create a smooth workflow

Technical Benefits

  • Cloud based service - saves capital costs
  • Never needs a forklift upgrade
  • Always the first of its kind, it's never out-of-date
  • Supports all industry standards ATIS JSTD-110 and NENA i3
  • Seamless upgrade path to a full ESiNet
  • texTTY can integrate into almost any PSAP using any available screen space

texTTY Series Release Roadmap

Series 14 Benefits
Seamless full text TO and FROM 9-1-1
Handset location available (based on carrier network capabilities)
Integrated glide out map simplifies use

Series 15 Benefits
Session transfers between PSAP call takers and other ESiNet agencies
Full activity reporting capability using the Network PSAP toolkit
Improved administrative viewer and activity interface for directors

Series 16 Benefits (development scheduled for late '14)
Send / receive admin line integration text messages from your legacy phone number
Crimestoppers anonymous tip line integration
Improved integration with CAD and recording systems (auto send to CAD)
PSAP mapping dialog integration (for location capable providers)

Media Demo & Training


Outbound texTTY

Check out the video on the right to see how outbound texTTY works. Outbound means that it is dispatch initiated. Once PSAPs are comfortable with texTTY they can move up to the version that includes inbound text. Inbound is what you saw in the video above. It means that callers can send text messages into your PSAP.

Training video's for both versions of texTTY are available to those who have it activated at their PSAP. In order to view the video's please follow the link below to in911.net.

Note: Once you are there you will need to login with your username and password.

texTTY Platform Training Series - in911.net




Contact us Find out more about texTTY



 Our office
INdigital telecom
1616 Directors Row
Fort Wayne, Indiana 46808
P: (260) 469-2010
E: info@indigital.net

Note: Please allow at least 24hrs for us to respond to your email. Thanks!

IMPORTANT: If you have an emergency, call 9-1-1. This contact form is not for emergencies.

Success! Your message was sent. Someone will contact you within 24 hours.
Uh oh! Something went wrong. Change a few things up and try submitting again.





© 2014 INdigital